Emergency Service

In collaboration with key partners, Lumen set up an emergency hotline available during hours when our branches are closed.


In case of emergency, dial 1-800-363-0303 and we will promptly assist you in resolving the problem. Lumen will provide you with all the required technical information and/or equipment as diligently as possible.


This service is available to all our customers across the country. For example, our hotline can be useful in situations such as:


  • Failure or malfunction at a plant (cabling, automatic systems, controls, fuses, etc.)
  • Transformer explosion
  • Conveyor failure
  • Electrical problem