In collaboration with key partners, Lumen set up an emergency hotline available during hours when our branches are closed.
In case of emergency, dial 1-800-363-0303 and we will promptly assist you in resolving the problem. Lumen will provide you with all the required technical information and/or equipment as diligently as possible.
This service is available to all our customers across the country. For example, our hotline can be useful in situations such as: